๐ฆ Ordering & Shipping
What payment methods do you accept?
We accept all major payment methods including Visa, MasterCard, American Express, Discover, Apple Pay, and PayPal โ making your checkout fast, secure, and convenient.
Do you offer free shipping?
Yes! ๐ We offer FREE standard shipping on all orders above 60$.
Do I need a promo code for free shipping?
No code needed! Free shipping is automatically applied at checkout.
Do you offer international shipping?
At the moment, we do not offer free international shipping. However, weโre working on expanding globally soon โ stay tuned!
What if I receive a damaged or wrong item?
Please inspect your order upon arrival. If your item is damaged, defective, or incorrect, contact us immediately so we can resolve the issue.
How long will it take for my order to arrive?
Orders typically arrive within 5โ8 business days.
Need it faster? We offer expedited shipping options that can deliver in as little as 2 days ๐
Can I track my order?
Yes! Once your order is placed, youโll receive a confirmation email with your tracking details.
๐ Returns & Exchanges
What is your return policy?
We offer a 14-day return policy. Items must be:
- Unworn and unused
- In original packaging
- With tags attached
- Accompanied by proof of purchase
How do I start a return or exchange?
To begin a return or exchange, please contact us at:
Weโll guide you through the process and provide instructions.
What items are non-returnable?
We do not accept returns on:
- Sale items
- Gift cards
- Custom or personalized items
Can I exchange an item?
Yes โ the quickest way is to return your item and place a new order once your return is approved.
When will I receive my refund?
Once we receive and inspect your return, weโll notify you about approval.
If approved:
- Refunds are issued to your original payment method
- Processing time depends on your bank or card provider
Are returns free?
Yes, returns are totally free.
How long does it take to process a return?
Once we receive and inspect your return, weโll notify you.
If approved, refunds are issued to your original payment method. Processing times may vary depending on your bank.
๐ Other Questions
Do you offer gift cards?
Yes! Gift cards are available in multiple amounts and make the perfect gift for any occasion.
Do you collaborate with influencers or athletes?
Absolutely! We love working with creators and ambassadors. Stay tuned for our upcoming Ambassador Program.
Do you offer any promotions or discounts?
Yes! ๐ Subscribe to our email list to get exclusive offers, early access to sales, and special promotions.
๐ Need More Help?
How can I contact customer support?
If you didnโt find your answer here, feel free to reach out to us anytime:
๐ง fitmusenyc@gmail.com
Or filling form at Contact Us.
We aim to respond within 24 hours.